Support & Grievance
Questions, problems, or a concern about your data — here's how to reach us and what to expect.
Get help
For anything about using KitchenOS — your account, plans, the pantry, reminders, or a bug — email us and we'll get back to you, usually within 2 business days.
Common questions
How do I manage or cancel my subscription?
The Individual and Family plans are billed through Google Play. Open the Play Store → your profile → Payments & subscriptions → Subscriptions → KitchenOS to change or cancel. Cancelling stops the next renewal; you keep access until the end of the period you've paid for.
How do I delete my account and data?
Delete your KitchenOS account in the app: open the You tab, go to Data & privacy, and tap Delete account. If you can't use the app, email privacy@kitchenos.cloud with the phone number you signed up with, and we will delete it for you.
What is deleted: your profile, the health information you entered (allergies, conditions, medicines, goals, weight), your meal plans and logs, your recipes, photos, voice recordings and voice-assistant history. Timing: deletion takes effect after a 30-day grace period, during which you can cancel it in the app. Database backups are kept for 14 days, so deleted data can remain in a backup for up to 14 days after that before it expires. What is kept: only limited records we must keep for legal, tax or security reasons (for example, subscription purchase records held by Google Play). To delete only some data without deleting your account, you can delete photos now and clear your voice history in the app, or email us. Full details are in our Privacy Policy.
The app suggested something my family is allergic to — what should I do?
Always check ingredients yourself before cooking; AI suggestions can be wrong. You can update each member's allergies and conditions in the app so future plans account for them, and please report it to us at support@kitchenos.cloud so we can improve.
Is KitchenOS medical or dietary advice?
No. KitchenOS is a planning tool, not a healthcare service. For medical or dietary decisions, consult a qualified doctor or dietitian. See our Terms of Service for details.
Raise a data grievance
If you have a concern about how your personal data is handled, you can contact our Grievance Officer under India's Digital Personal Data Protection Act, 2023. We will acknowledge your grievance and work to resolve it within the timelines required by law.
Company
KitchenOS is a product of Ganakys Codilla Apps (OPC) Private Limited, Kerala, India. For general enquiries, write to hello@kitchenos.cloud.